We are committed to: providing exceptional customer service throughout OACSIM; developing marketing & educational skills to improve the customer service skills and abilities within the OACSIM workforce.
Download the OACSIM Customer Service Bill of Rights
As Customers, we have the right to expect an OACSIM workforce dedicated to continuous performance
excellence. Priorities are safety first, serving our customers, teamwork, and continuous improvement
through strong leadership. As Providers, we have the right to receive accurate information in order to create
informed solutions. We will guarantee a quality product or service that meets or exceed expectations.
As Customers, we have the right to timely communication via telephone, e-mail, or face-to-face.
As Providers, we have the right to receive punctual responses to our follow-up questions or concerns.
Even under stressful situations, as Customers and Providers, we will be courteous, respectful, and fair.
As Customers, we have the right to prompt responses to all our requests in accordance with available
resources and capabilities. As Providers, we will acknowledge receipt of an e-mail, FAX, or telephone call
within one business day. We will investigate and act to resolve customer requests/concerns within two
working days of receipt (or within the suspense provided) and respond with a solution or interim update.
As Customers, we have the right to engage OACSIM personnel face-to-face, telephonically, and by email
during normal work hours. Suspenses are important, and we, as Providers, promise our availability to
meet all suspenses or to work cooperatively when an extension is required.
As Customers, we have the right to expect Providers to exercise the best use of their knowledge and skills and
ake responsibility for the answers they provide. As Providers, we are committed to contributing to the
success of our customers. As Customers and Providers, we will be responsible and professional at all times.